At Ronu Ji Travels, we understand that travel plans may change. This Refund & Cancellation Policy explains the terms applicable to cancellations, booking changes, and refunds for our car rental, taxi, Tempo Traveller, airport transfer, outstation travel, and tour services.
By making a booking with Ronu Ji Travels, you acknowledge and agree to the terms mentioned below.
A booking is considered confirmed only after confirmation from Ronu Ji Travels and, where applicable, receipt of the required advance payment.
The advance amount paid for a booking may be subject to the cancellation and refund conditions mentioned in this policy or communicated to the customer at the time of booking.
Customers who wish to cancel a confirmed booking should contact Ronu Ji Travels as early as possible.
Cancellation charges may depend on:
For certain bookings, the advance amount may be non-refundable, particularly where the vehicle or service has been specifically reserved for the customer.
For cancellations made sufficiently in advance, Ronu Ji Travels may provide a partial or full refund depending on the booking terms and expenses already incurred.
Any refund will be calculated after deducting applicable cancellation charges, processing charges, or other non-recoverable expenses, where applicable.
The exact cancellation terms applicable to a particular booking may be communicated to the customer at the time of confirmation.
Cancellations made shortly before the scheduled pickup or travel date may attract higher cancellation charges.
If the vehicle has already been allocated, dispatched, or reserved exclusively for the customer, the advance payment may be non-refundable.
If a customer does not arrive at the agreed pickup location at the scheduled time and does not inform Ronu Ji Travels, the booking may be treated as a No-Show.
In such cases, the customer may not be eligible for a refund of the advance payment.
If the customer is delayed, they should contact Ronu Ji Travels as soon as possible so that reasonable arrangements can be considered, subject to vehicle availability.
Once the journey or rental service has started, cancellation of the remaining portion of the booking generally does not qualify for a refund.
Any refund or adjustment, if applicable, will be considered based on the circumstances and the terms agreed at the time of booking.
Customers may request changes to the travel date, pickup location, destination, vehicle, or duration of the booking.
All changes are subject to vehicle availability and operational feasibility.
A change in booking may result in additional charges or revised cancellation terms.
Customers should communicate any requested changes as early as possible.
In rare circumstances, Ronu Ji Travels may need to cancel or modify a booking due to reasons such as:
Where a booking is cancelled by Ronu Ji Travels and an alternative arrangement cannot reasonably be provided, the customer may be eligible for a refund of the amount paid for the affected service, subject to the applicable circumstances.
If the originally confirmed vehicle becomes unavailable due to unforeseen circumstances, Ronu Ji Travels may offer a similar or suitable alternative vehicle.
If the customer accepts the alternative vehicle, the booking may continue according to the revised arrangement.
Approved refunds will generally be processed through the original payment method or another mutually agreed payment method.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
Any applicable transaction or payment-processing charges may be deducted from the refundable amount where applicable.
Certain expenses may not be refundable once incurred, including but not limited to:
Refund eligibility is determined based on the specific booking, cancellation timing, payment made, services already provided, and expenses incurred.
A refund is not automatically guaranteed merely because a customer cancels a booking.
The final refundable amount, if any, will be communicated by Ronu Ji Travels after reviewing the booking details.
Ronu Ji Travels shall not be liable for cancellation, delay, or interruption caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, civil disturbances, accidents, road closures, or other unforeseen events.
In such situations, Ronu Ji Travels will make reasonable efforts to assist the customer with an alternative arrangement or applicable refund/adjustment, subject to the circumstances and recoverability of the amounts involved.
To cancel or modify a booking, customers should contact Ronu Ji Travels using the contact details below and provide relevant booking information.
Phone: +91 85272 77369
Email: ronujitravels@gmail.com
Email: info@ronujitravels.in
Customers are advised to obtain cancellation confirmation from Ronu Ji Travels for their records.
Ronu Ji Travels reserves the right to modify or update this Refund & Cancellation Policy from time to time.
Any updated policy will be published on this page with the revised "Last Updated" date.
The cancellation and refund terms applicable to a booking may also depend on the specific terms communicated and accepted at the time of booking.
For any questions regarding cancellations, refunds, or booking modifications, please contact:
Phone: +91 85272 77369
Email: ronujitravels@gmail.com
Email: info@ronujitravels.in
Address:
C-9 Kanti Nagar Extension,
Opp. Metro Pillar No. 119,
Delhi – 110051, India
Website: www.ronujitravels.in
By making a booking with Ronu Ji Travels, the customer acknowledges and agrees to this Refund & Cancellation Policy.
